Use the form below to send us a message or contact us by mail at:
Contact Information
Contact Us
Last updated: October 26, 2026
Thank you for visiting Tervonique. If you have questions about an order, our products, shipping, returns, payments, or website accessibility, please contact us using the information below.
1. Customer Support Contact Information
Store Name: Tervonique
Business / Contact Address:
87 CHILSON AVE, MANSFIELD, MA 02048, United States
Customer Support Email: hello@tervonique.com
Customer Support Phone: +1 508-521-3367
Website: https://www.tervonique.com/
2. Customer Inquiries and Order Verification
For order-related inquiries, please include your order number, the email address used at checkout, and a brief description of your question or concern. This information helps us identify the relevant order and assist you more efficiently.
Please do not include full payment card numbers, card security codes, passwords, or other unnecessary sensitive information in your message.
3. Order Status, Shipping, and Delivery
If you have questions about order status, shipping delays, delivery tracking, or an address correction, please contact us at hello@tervonique.com.
Address changes and cancellation requests depend on the order's processing and fulfillment status. We will review such requests where possible, but changes or cancellations may not be possible once fulfillment or shipment has progressed. Any rights available under applicable law remain unaffected.
For additional information, please review our Shipping Policy.
4. Returns, Refunds, and Product Issues
If you have questions about a return or refund, or need to report a damaged, defective, incorrect, or misdescribed product, please contact us at hello@tervonique.com.
Return Address:
87 CHILSON AVE, MANSFIELD, MA 02048, United States
Please review our Return and Refund Policy for return eligibility, applicable time limits, return shipping costs, and refund conditions. To help us process your return correctly, we recommend contacting us for return instructions before sending an item back.
Our return procedures do not limit any mandatory consumer rights or remedies available under applicable law.
5. Billing and Payment Questions
If you experience a payment error, have questions about a transaction, or believe a charge is incorrect or unauthorized, you may contact us at hello@tervonique.com so that we can review the matter.
If you believe a transaction is unauthorized, contact your bank, card issuer, or payment provider promptly where appropriate. You are not required to contact Tervonique before raising a payment dispute or exercising rights available under applicable law or your payment provider's rules.
For more information, please review our Terms of Service and the payment information provided at checkout.
6. Website and Accessibility Assistance
If you experience difficulty accessing website content, navigating our online store, or completing a purchase, please contact us at hello@tervonique.com. If possible, describe the issue and identify the page or step where the difficulty occurred.
We will review accessibility-related feedback and consider reasonable ways to assist you.
7. Product Safety Concerns
If you believe a product purchased from Tervonique presents a safety concern, please contact us at hello@tervonique.com. Where available, include the product name, order number, a description of the concern, and relevant photographs.
If a product presents an immediate risk, seek assistance from the appropriate emergency or safety authority where necessary. Any applicable product safety or recall matter will be handled in accordance with relevant requirements.
8. Formal Correspondence and Legal Notices
For general written correspondence, you may contact us by email or mail using the details below.
Mailing Address:
Tervonique
87 CHILSON AVE
MANSFIELD, MA 02048
United States
Email: hello@tervonique.com
For formal legal notices or service of legal process, please verify the applicable recipient and delivery requirements under the relevant law. The contact details on this page are provided for general correspondence and do not designate a registered agent or authorized recipient for every type of legal notice.
9. Consumer Assistance and Regulatory Resources
You may contact us with questions or concerns about your order or our services. You may also contact an appropriate consumer protection agency or competent authority if you need assistance or wish to make a complaint.
In the United States, consumer resources include the Federal Trade Commission (FTC). Information about contacting the FTC is available at FTC Contact.
Contacting Tervonique first is optional and does not prevent you from contacting a regulator or exercising rights available under applicable law.
10. Related Policies
If you have a question not addressed above, please contact us using the customer support details in Section 1.