Privacy policy

Last updated: October 26, 2026

Tervonique ("we," "us," or "our") operates this online store and website, including the related information, content, features, tools, products, and services made available to you (collectively, the "Services"). Our store is hosted by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit our website, browse our products, make a purchase, contact us, or otherwise interact with our Services. If there is a conflict between this Privacy Policy and applicable privacy laws, the applicable laws will govern.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our Services, your location, and applicable legal requirements. The categories of personal information we may collect include:

  • Contact information: Your name, billing address, shipping address, email address, telephone number, and other contact details you provide.
  • Order and transaction information: Products you view, add to your cart, purchase, return, or exchange; order details; payment status; billing and shipping information; and transaction records.
  • Payment information: Payment details and transaction-related information processed by Shopify and applicable payment providers. We do not necessarily receive or store your complete payment card details.
  • Account information: If you create an account, we may collect your account details and related preferences.
  • Communications: Information you provide when you contact us for customer service, submit a question, or otherwise communicate with us.
  • Device and usage information: Information about your browser, device, IP address, approximate location derived from your IP address, and how you interact with our website.
  • Cookie and similar technology information: Information collected through cookies, pixels, tags, and similar technologies, subject to your settings and applicable law.

We do not intentionally request sensitive personal information unless it is necessary for a specific purpose and permitted by applicable law.

2. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you place an order, complete a form, contact customer support, create an account, or otherwise provide information to us.
  • Automatically through our Services: When you browse or interact with our website, including through cookies and similar technologies where permitted.
  • From service providers: From companies that help us operate our store, process payments, deliver orders, provide analytics, or support customer service.
  • From third parties: From third-party platforms or other sources when permitted by law and consistent with the relevant services and your choices.

3. How We Use Personal Information

We may use personal information for the following purposes, subject to applicable law:

  • Providing and operating our Services: To process orders and payments, arrange shipping, manage returns and exchanges, maintain customer accounts, and provide customer support.
  • Communicating with you: To respond to inquiries, send order confirmations and shipping updates, and provide service-related notices.
  • Marketing and advertising: To send promotional communications where permitted and to help us understand the effectiveness of our advertising. You can opt out of marketing emails by using the unsubscribe link included in those emails.
  • Personalization: To remember preferences and improve your shopping experience, where permitted by your settings and applicable law.
  • Security and fraud prevention: To detect, investigate, and help prevent fraudulent transactions, unauthorized activity, security incidents, and other misuse of our Services.
  • Improving our Services: To understand how customers use our website, troubleshoot technical issues, and improve our products, features, and shopping experience.
  • Legal compliance: To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our legal rights.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, maintain shopping cart functionality, understand website usage, support security, and provide advertising or other features where applicable.

Some cookies are necessary for the website to function. Other cookies and similar technologies may be used for analytics, personalization, or advertising, depending on the features enabled on our store and your choices.

You may be able to manage cookie preferences through the cookie banner or settings presented on our website. You can also adjust your browser settings to control or block certain cookies. Disabling some cookies may affect website functionality.

Where required by applicable law, we will seek consent before using cookies or similar technologies that require consent.

5. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our Services, or comply with applicable law. These parties may include:

  • Shopify: Our ecommerce platform provider, which hosts our online store and supports store operations.
  • Payment providers: Companies that securely process payments and help prevent fraudulent transactions.
  • Shipping and fulfillment providers: Companies that help deliver orders and process returns or exchanges.
  • Technology and service providers: Providers that support website hosting, analytics, customer service, communications, security, and other business operations.
  • Advertising and marketing partners: Third parties that may help us measure advertising performance or provide advertising services, subject to applicable law and your privacy choices.
  • Legal and regulatory parties: Authorities, professional advisers, or other parties when disclosure is necessary to comply with law, respond to lawful requests, protect rights, or address fraud or security concerns.
  • Business transaction parties: Relevant parties in connection with an actual or proposed merger, acquisition, financing, restructuring, or sale of all or part of our business.

Depending on applicable privacy laws, certain disclosures of personal information for targeted advertising, cross-context behavioral advertising, or similar purposes may be considered a "sale," "sharing," or use for targeted advertising. Where applicable, you may have the right to opt out of these activities.

6. Shopify and Enhanced Services

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its platform and related services. Information collected through our store may be processed by Shopify in accordance with its own privacy policies and applicable law.

We may use Shopify features and services that rely on information about interactions with our store and, interactions with other merchants or Shopify services. The availability and use of these features may depend on our store settings, Shopify's services, and applicable law.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

You can also visit Shopify's Privacy Portal to learn more about privacy choices that may be available to you.

7. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information:

  • Right to access: Request information about the personal information we hold about you.
  • Right to correction: Request that inaccurate or incomplete personal information be corrected.
  • Right to deletion: Request that we delete personal information, subject to legal exceptions.
  • Right to portability: Request a copy of certain personal information in a portable format, where applicable.
  • Right to withdraw consent: Where processing is based on consent, withdraw that consent, subject to applicable law.
  • Right to opt out: Where applicable, opt out of the sale or sharing of personal information or its use for targeted advertising.
  • Right to appeal or complain: Where provided by law, appeal a decision concerning your privacy request or lodge a complaint with the relevant data protection authority.

To submit a privacy request, contact us at hello@tervonique.com. Please describe your request and provide enough information for us to understand and respond to it. We may need to verify your identity before processing certain requests.

You may also visit our Data Sharing Opt-Out page to review the available options for opting out of data sharing or targeted advertising. The availability of specific options depends on applicable law and the features supported by our store.

Where required by applicable law and supported by our store's privacy settings and technologies, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control (GPC), in accordance with the applicable requirements.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

8. Third-Party Websites and Links

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, security, or content of third parties that we do not control. We encourage you to review the privacy policies of any third-party services you visit.

9. Children's Privacy

Our services are not intended for use by children who are not permitted to use such services under applicable law. We do not knowingly collect personal information directly from children under the age of 13 in circumstances where such collection is prohibited by law. If you believe that a child under the age of 13 has provided us with personal information in violation of applicable law, please contact us so that we may investigate and take appropriate action.

10. Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our Services, fulfill transactions, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights. Retention periods vary depending on the type of information and the purposes for which it is processed.

11. International Data Transfers

Your personal information may be processed or stored in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information. For more information about the handling of your information by our ecommerce platform provider, please review Shopify's privacy documentation.

12. Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on your location, you may also have the right to submit a complaint to the relevant data protection or privacy authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, business operations, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: Tervonique

Email: hello@tervonique.com

Phone: +1 508-521-3367

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed

Address:
87 CHILSON AVE
MANSFIELD, MA 02048
United States

Website: https://www.tervonique.com/