Payment Terms

Last updated: October 26, 2026

1. Accepted Payment Methods

Tervonique accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Apple Pay
• PayPal
• Google Pay
• Shop Pay

Payment options available for an order are displayed at checkout.

2. Transaction Currency and Pricing Disclosures

Product prices, applicable shipping charges, and other charges collected by us through checkout will be displayed during the shopping and checkout process. The currency applicable to your order will be indicated on the website or during checkout.

If your payment method or bank account uses a currency different from the currency charged for your order, your card issuer, bank, or payment provider may apply currency conversion, foreign exchange, or international transaction fees.

These third-party fees and exchange rates are determined by the relevant financial institution or payment provider and are generally outside our control. Any responsibility for such fees is subject to the terms of your payment provider and applicable law.

Applicable taxes, shipping charges, and other amounts collected through checkout will be disclosed as required before you complete your purchase. We will not use this section as a basis to impose undisclosed additional store charges after an order has been placed, except where an adjustment is permitted by applicable law or separately authorized by you.

3. Payment Authorization and Capture Timing

Payment authorization, capture, and collection are handled according to our checkout configuration and the procedures of the applicable payment provider.

Depending on the payment method and transaction, your financial institution may place a temporary authorization hold on your account before a payment is completed. An authorization hold is not necessarily a completed charge. The timing for releasing a hold or posting a transaction depends on the applicable payment provider, bank, or card issuer.

Submitting an order does not guarantee that payment will be successfully authorized or completed. If a payment is declined, reversed, or otherwise unsuccessful, we may contact you or ask you to use another payment method available at checkout.

If an order cannot be fulfilled after payment has been collected, we will handle any applicable cancellation and refund in accordance with our Return and Refund Policy and applicable law.

4. Split Shipments and Billing Accuracy

If an order is shipped in multiple packages or fulfilled in separate shipments, the order total will remain subject to the charges disclosed and agreed to during checkout, unless an adjustment is permitted by applicable law or separately authorized by you.

Shipping products in separate packages does not, by itself, authorize us to charge you more than the agreed order total. We will not intentionally impose duplicate charges for the same order merely because the products are delivered in separate shipments.

If you believe that your payment statement shows a duplicate charge, an incorrect amount, or an unexpected transaction, please contact us at hello@tervonique.com with your order details so that we can investigate the issue.

If an error or duplicate charge is confirmed, we will take appropriate steps to correct it in accordance with applicable law and the procedures of the relevant payment provider. A pending authorization may appear separately from a completed charge and may need to be released by your financial institution.

5. Payment Processors and Data Security

Payments made through our website may be processed by Shopify and the payment providers made available during checkout. Payment transactions are subject to the applicable provider's terms, privacy practices, security procedures, and verification requirements.

Shopify and the relevant payment provider may collect and process payment information as necessary to authorize, process, verify, and complete your transaction, prevent fraud, comply with legal obligations, and provide related payment services.

We do not intentionally collect or store full payment card numbers or card security codes on our own website servers. The actual handling and storage of payment information depend on the systems, services, and configurations used to process your payment.

We and our service providers may use appropriate security measures designed to protect payment-related information and reduce the risk of unauthorized transactions. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

For further information about how personal information is collected, used, and disclosed, please review our Privacy Policy.

6. Failed Transactions and Billing Inquiries

If your payment fails or is declined during checkout, please verify that your billing information is accurate, confirm that your payment method is valid, and contact your card issuer or financial institution if necessary. You may also try another payment method available at checkout.

If your bank statement shows a pending authorization for an unsuccessful or canceled order, the release of that authorization may depend on your financial institution's procedures and processing time. A pending authorization does not necessarily mean that a completed payment has been collected by us.

If you notice a suspected duplicate charge, an incorrect transaction amount, or another billing issue, please contact us with your order number, transaction date, and a description of the issue.

For your security, please do not send full payment card numbers, card security codes, passwords, or other sensitive authentication information by email.

We will review billing inquiries using the information reasonably necessary to identify the transaction and determine the appropriate next steps. We may request additional information where reasonably necessary, but we will not ask you to disclose sensitive authentication information by email.

7. Refund Processing and Payment Disputes

Approved refunds will generally be issued to the original payment method, subject to applicable law and the procedures of the relevant payment provider. If the original payment method is no longer available or a refund to that method is not possible, we will work with you to determine an appropriate alternative where permitted by law.

The time required for a refund to appear in your account may vary depending on the payment provider, card issuer, or financial institution. We cannot guarantee the exact date on which a third-party financial institution will post a refund.

For information about return eligibility, return procedures, return shipping costs, and refund conditions, please review our Return and Refund Policy.

If you have a question about a charge or refund, we encourage you to contact us at hello@tervonique.com so that we can investigate the matter and help resolve any misunderstanding where possible.

You are not required by these Payment Terms to waive any payment dispute, chargeback, complaint, or other remedy available to you under applicable law or the rules of your payment provider. Contacting us first may help us investigate and resolve a billing issue, but it does not limit any rights that you cannot lawfully be required to waive.

8. Billing Support and Customer Care

If you have questions about payment methods, billing statements, payment authorization, transaction status, or refund processing, please contact us using the details below.

Store Name: Tervonique

Email: hello@tervonique.com

Phone: +1 508-521-3367

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed

Address:
87 CHILSON AVE
MANSFIELD, MA 02048
United States

When contacting us about a payment issue, please provide your order number, the email address associated with your order, and a brief description of the issue. Please do not include full payment card numbers, card security codes, passwords, or other sensitive authentication information in your message.

These Payment Terms should be read together with our Terms of Service, Return and Refund Policy, Shipping Policy, and Privacy Policy.

If any provision of these Payment Terms conflicts with a mandatory consumer protection requirement, the mandatory requirement will apply to the extent of the conflict. Nothing in these Payment Terms excludes, restricts, or waives any consumer rights or remedies that cannot lawfully be excluded, restricted, or waived under applicable law.