Shipping policy

Last Updated
October 26, 2026

This Shipping Policy explains how Tervonique processes orders and provides shipping, delivery, and tracking information for purchases made through our website.

1. Shipping Coverage

Tervonique ships to eligible addresses within the United States. Shipping availability is determined at checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation. Processing time includes order review, preparation, and handling before an order is handed over to the shipping carrier. It is separate from shipping transit time.

This timeframe reflects our normal fulfillment process and is an estimate. Any specific shipping timeframe or shipment date communicated for an individual order, including through the product page, checkout, or order confirmation, will be considered when handling that order. Actual processing times may vary due to order verification or other operational circumstances.

If we are unable to ship an order within the applicable timeframe, we will provide any notices and options required by applicable law. Depending on the circumstances, this may include an updated shipping date, an opportunity to consent to a delay or cancel the order for a refund, and any additional notices required by law. Cancellations and refunds will be handled within applicable legal timeframes.

3. Shipping Rates

We offer free shipping on all orders shipped to eligible addresses within the United States.

Please review the shipping information displayed at checkout before completing your purchase.

4. Estimated Shipping Transit Time

For orders shipped within the United States, the estimated shipping transit time is 6–9 business days after the order has been dispatched and handed over to the shipping carrier.

This estimate covers transit time only. It does not include the order processing time described above and does not guarantee delivery by a specific date.

Actual delivery times may vary depending on the destination, carrier operations, weather, transportation disruptions, and other circumstances affecting delivery.

Delivery estimates are based on the information reasonably available to us when the estimate is provided. Nothing in this policy excludes or limits any consumer rights or legal obligations that cannot lawfully be excluded or limited.

5. Shipment Confirmation and Tracking

Shipment confirmation will be sent by email after dispatch. Tracking details will be provided when tracking information is available for the order.

Tracking information may take time to become active or display the first carrier scan. Tracking updates are provided by the shipping carrier and may not reflect the package's real-time location.

If you have questions about your shipment or tracking information, please contact us using the contact details below.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order, including the street address, apartment or unit number, city, state, ZIP code, and any other information required for delivery.

If you discover an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address change can be made after an order has entered processing or has been dispatched.

Incorrect or incomplete address information may result in delivery delays or an unsuccessful delivery.

7. Split Shipments

Orders containing multiple items may occasionally be shipped in separate packages when necessary for fulfillment. Separate packages may arrive at different times.

Tracking details for individual packages will be provided when available.

8. Delays, Missing Packages, and Delivery Issues

Delivery may be delayed by severe weather, transportation disruptions, carrier service interruptions, incorrect address information, or other circumstances affecting shipment.

If your order has not arrived within the estimated shipping transit time, your tracking information appears incorrect, or your package is marked as delivered but cannot be located, please contact us for assistance.

We will review the available order and shipment information and explain the next steps. Any cancellation, replacement, or refund will be handled in accordance with applicable law and our relevant store policies.

9. Refused or Undeliverable Packages

If a package is refused, remains uncollected, or is returned to us as undeliverable, please contact our customer support team to discuss the available options.

Any refund or adjustment will be handled in accordance with applicable law and our Return & Refund Policy.

10. Circumstances Beyond Our Reasonable Control

Severe weather, natural disasters, transportation interruptions, labor disruptions, and other circumstances beyond our reasonable control may affect shipping and delivery schedules.

Where material shipping information becomes available, we will provide relevant updates where reasonably practicable.

Nothing in this policy excludes or limits any consumer rights or legal obligations that cannot lawfully be excluded or limited.

11. Contact Information

If you have questions about order processing, shipping, tracking, or delivery, please contact Tervonique using the information below.

Store Name
Tervonique

Website
https://www.tervonique.com

Email
hello@tervonique.com

Phone
+1 508-521-3367

Business Address
87 CHILSON AVE, MANSFIELD, MA 02048, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed