Terms of service

Last updated: October 26, 2026

1. Overview

Welcome to Tervonique. These Terms of Service ("Terms") govern your access to and use of the Tervonique website at https://www.tervonique.com/, including its content, features, products, and services (collectively, the "Services").

In these Terms, "Tervonique," "we," "us," and "our" refer to the operator of this online store. "You" and "your" refer to any person who visits our website, uses our Services, or purchases products from us.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services.

These Terms should be read together with our applicable store policies, including our Privacy Policy, Return and Refund Policy, and Shipping Policy.

By using our Services or placing an order, you agree to the provisions of these Terms that apply to your use or purchase. Nothing in these Terms excludes, restricts, or waives any consumer rights that cannot lawfully be excluded, restricted, or waived under applicable law.

2. Eligibility and Acceptable Use

You may use our Services only if you are legally permitted to do so under the laws applicable to you. If you use our Services on behalf of another person or organization, you represent that you are authorized to act on their behalf.

You agree to use our Services only for lawful purposes. You must not:

• Violate applicable laws, regulations, or the rights of others.
• Provide false, misleading, or fraudulent information when placing an order or contacting us.
• Attempt to gain unauthorized access to our website, systems, accounts, or data.
• Interfere with the security, availability, or normal operation of our Services.
• Introduce malicious code or use our Services for fraudulent, abusive, or unlawful activities.
• Use automated tools to access or collect information from our Services in a manner that violates applicable law or materially disrupts their operation.

We may take reasonable and proportionate steps to investigate suspected misuse, protect our customers and Services, and comply with legal obligations. Any restriction or suspension will be subject to applicable law.

3. Products and Product Information

We make reasonable efforts to present product descriptions, images, colors, features, and other product information accurately. Actual product appearance may vary due to screen settings, device characteristics, lighting, or other technical factors.

Product information is provided to help you make an informed purchasing decision. If you have questions about a product before placing an order, please contact us at hello@tervonique.com.

We may update product information, correct errors, change product selections, or discontinue products from time to time. Such changes do not remove rights or obligations arising from an order already accepted by us, except where a change or cancellation is permitted by applicable law.

Nothing in this section excludes any applicable rights or remedies concerning products that are defective, damaged, incorrectly supplied, or materially inconsistent with their description.

4. Orders and Order Acceptance

When you submit an order through our website, you are making an offer to purchase the selected products under the prices, charges, and other terms presented during checkout.

An order confirmation email may acknowledge receipt of your order but does not necessarily mean that your order has been accepted for fulfillment. Order acceptance will be determined by the checkout process, our subsequent communications, and applicable law.

We may refuse or cancel an order for a legitimate reason, including suspected fraud, an unauthorized transaction, a material pricing or listing error, product unavailability, or a legal or security concern. Any refusal or cancellation will be handled in accordance with applicable law.

If we cancel an order after collecting payment, we will arrange any refund required by applicable law. We will not retain payment for a canceled order without a lawful basis.

Please review your product selections, shipping address, contact details, and order information before submitting an order. If you identify an error, contact us as soon as possible at hello@tervonique.com. We cannot guarantee that an order can be changed or canceled after processing or shipment has begun.

5. Prices,and Payment

Product prices and applicable shipping charges will be presented during the shopping and checkout process. Prices, promotions, and product availability may change without prior notice, subject to applicable law and orders already accepted by us.

The total amount payable will be displayed during checkout and may include applicable taxes, shipping charges, duties, or other fees disclosed before you complete your purchase.

You are responsible for providing accurate billing, payment, shipping, and contact information and updating that information when necessary to complete your transaction.

Payments may be processed through Shopify and the payment providers made available at checkout. Payment processing may be subject to the applicable provider's terms, privacy policy, verification procedures, and security requirements.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable provider to process the transaction associated with your order.

If we identify a material pricing or checkout error, we may contact you to resolve the issue or cancel the affected order where permitted by law. If payment has already been collected, any required refund will be arranged in accordance with applicable law.

6. Shipping and Delivery

Orders will be processed and shipped in accordance with the shipping information, delivery options, and Shipping Policy presented through our website.

Any shipping or delivery timeframes provided are estimates unless expressly stated otherwise. Actual delivery may be affected by carrier operations, customs processing, weather, incorrect address information, or other circumstances outside our reasonable control.

We will not treat an estimated delivery date as a guarantee unless expressly stated. This does not exclude any obligations or remedies that apply to delayed, lost, damaged, or undelivered orders under applicable law.

If we cannot ship an order within the timeframe required by applicable law or within a timeframe we have promised, we will provide any required notice and offer the options required by law, which may include agreeing to a revised shipping date or canceling the order for a refund.

You are responsible for providing a complete and accurate delivery address. If you need to correct an address, contact us promptly. We cannot guarantee that a change will be possible after an order has been processed or handed to a carrier.

If your order appears to be lost, is not delivered, arrives damaged, or is otherwise affected by a delivery problem, contact us at hello@tervonique.com so that we can review the issue and explain the available next steps.

For additional information, please review our Shipping Policy.

7. Returns, Refunds, and Exchanges

Our Return and Refund Policy explains the conditions and procedures for requesting a return or refund. Please review that policy before making a purchase.

Under our standard return policy, eligible products may be requested for return within 30 days after delivery, subject to the eligibility requirements, exclusions, and procedures described in our Return and Refund Policy.

For standard returns that are not due to a product defect, damage, incorrect shipment, or another issue for which we are responsible, the customer is responsible for the return shipping cost. We do not charge a restocking fee for standard returns.

If a product arrives damaged, is incorrect, or materially differs from its description, please contact us with your order details and a description of the issue. We will review the matter and explain the applicable next steps. Nothing in our standard return procedures restricts any mandatory legal rights or remedies available to you.

Approved refunds will generally be returned to the original payment method, subject to applicable law and the procedures of the relevant payment provider. The time required for a refund to appear in your account may vary by provider or financial institution.

For complete eligibility requirements and instructions, please review our Return and Refund Policy.

8. Intellectual Property

Unless otherwise indicated, content made available through our Services, including text, product descriptions, graphics, logos, images, design elements, and website materials, is owned by or licensed to the relevant rights holders and may be protected by intellectual property laws.

You may access and use our website for personal and lawful shopping purposes. Except as permitted by law or with authorization from the relevant rights holder, you may not reproduce, distribute, modify, publish, display, or commercially exploit protected website content.

These Terms do not transfer ownership of intellectual property rights to you. Third-party names, logos, and materials remain the property of their respective owners.

9. Third-Party Services and Links

Our Services may include or link to services, tools, content, or websites operated by third parties, including Shopify, payment providers, shipping providers, and other service providers.

Third-party services may be subject to separate terms and privacy policies. We do not control all third-party services and are not responsible for their independent content, availability, or practices, except to the extent responsibility cannot be excluded under applicable law.

Your use of a third-party service may be subject to the terms applicable to that service. We encourage you to review those terms and policies where relevant.

10. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, and processed in connection with our store.

Our store is hosted by Shopify. Shopify and other service providers may process personal information as necessary to operate the store, facilitate transactions, provide services, protect security, and comply with applicable law.

Please review our Privacy Policy for information about cookies, privacy rights, applicable opt-out choices, and how to contact us with privacy-related requests.

11. Website Errors and Changes

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other details.

We may correct errors and update website information. If an error materially affects an order you have placed, we will take any notice, consent, refund, or other steps required by applicable law.

Nothing in this section permits us to disregard a binding agreement or avoid a consumer right that applies under applicable law.

12. Website Availability and Disclaimer

We make reasonable efforts to maintain the availability and proper functioning of our Services. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at every time or location.

We may perform maintenance, make updates, or temporarily restrict access where reasonably necessary for technical, security, or operational reasons.

To the extent permitted by applicable law, we make no guarantee that the website will be free from every technical error or interruption.

Nothing in these Terms excludes or limits any warranty, guarantee, statutory right, or consumer protection that cannot lawfully be excluded or limited, including applicable rights relating to product quality, conformity, and remedies for defective or misdescribed products.

13. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of, or inability to use, our Services where such losses may lawfully be excluded.

To the extent permitted by applicable law, we are not responsible for losses caused by events beyond our reasonable control. This provision does not exclude our own obligations or liability where we remain responsible under applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be waived and consumer rights or remedies that cannot be restricted.

14. Responsibility for Misuse

You are responsible for using our Services lawfully and for the accuracy of information you submit. To the extent permitted by applicable law, you may be responsible for losses directly resulting from your unlawful use of our Services or your infringement of another person's rights.

Nothing in this section requires you to indemnify us for our own unlawful conduct or for any liability that cannot legally be transferred to you.

15. Suspension and Termination

We may temporarily restrict or suspend access to some or all of our Services where reasonably necessary to address suspected fraud, unlawful activity, security risks, misuse, or legal obligations.

Where appropriate and required by law, we will provide notice or an opportunity to resolve the issue. Any suspension or termination will be subject to applicable law and will not remove rights or obligations that have already arisen in connection with an order or transaction.

16. Changes to These Terms

We may update these Terms to reflect changes to our business, website, Services, or legal obligations.

When we make changes, we will update the "Last updated" date at the top of this page. The revised Terms will take effect when posted unless a later effective date is stated or applicable law requires a different process.

Changes will not retroactively remove rights that have already accrued or override mandatory legal protections. Where required by applicable law, we will provide additional notice or obtain consent for relevant changes.

17. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, it will be interpreted or limited to the extent necessary to make it enforceable where permitted by law. If that is not possible, the affected provision will be severed, and the remaining provisions will continue to apply to the extent permitted by law.

These Terms, together with the store policies and notices expressly referenced in them, govern your use of our Services, subject to any mandatory rights and obligations imposed by applicable law.

18. Governing Law and Consumer Rights

These Terms are subject to the laws applicable to the relevant transaction and the legally responsible store operator. Any choice of law or forum will operate only to the extent permitted by applicable law.

Nothing in these Terms deprives a consumer of mandatory protections or rights available under the laws that apply to the consumer, or prevents a consumer from bringing a claim before a court or authority where applicable law provides that right.

19. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: Tervonique

Email: hello@tervonique.com

Phone: +1 508-521-3367

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed

Address:
87 CHILSON AVE
MANSFIELD, MA 02048
United States