Refund policy
Last Updated: October 26, 2026
Return & Refund Policy
At Tervonique, we want you to understand your return and refund options before making a purchase. This policy explains our standard return process, return shipping responsibilities, refund procedures, order cancellations, and shipping delays.
Nothing in this policy excludes, limits, or waives any consumer right or remedy that cannot lawfully be excluded, limited, or waived under applicable law.
1. Return Eligibility
You may request a standard return within 30 days after delivery. To initiate a standard return, please contact us at hello@tervonique.com within this period.
Please handle items with reasonable care while deciding whether to keep them. Where reasonably available, include the original accessories and components supplied with the product.
We assess standard return requests based on the circumstances and the condition of the returned item, subject to applicable law. The standard 30-day return period does not limit any additional rights or remedies available under applicable law for defective, damaged, incorrect, or misdescribed products.
2. How to Request a Return
To request a return, email hello@tervonique.com with your order number, the item you wish to return, and the reason for your request.
If an item arrived damaged, is defective, is incorrect, or materially differs from its description, please describe the issue. Photographs or other relevant information may help us assess your request.
We will review your request and contact you if additional information is reasonably necessary. If a return is appropriate, we will provide the applicable instructions and confirm the correct return address.
Please contact us before sending an item back so we can identify your order and provide the appropriate return instructions. This request does not restrict any right or remedy available under applicable law.
3. Product Condition and Inspection
We may inspect a returned item to verify its identity and condition and to assess the return request.
We do not charge a restocking fee.
If an item has been used, damaged after delivery, or returned with missing components, we will assess the circumstances before determining whether any refund adjustment is permitted. Missing packaging or accessories will not automatically result in a deduction.
Any refund adjustment must be supported by the specific circumstances and permitted by applicable law. Where required, applicable conditions must also have been disclosed at the time of purchase. If an adjustment applies, we will explain its basis.
Opening packaging or inspecting an item will not automatically invalidate a return where applicable law provides otherwise. Nothing in this section limits any rights or remedies available for defective, damaged, incorrect, or misdescribed products.
4. Return Shipping Costs
For standard returns that are not caused by a defective, damaged, incorrect, or misdescribed product, the customer is responsible for the return shipping cost, unless otherwise stated at the time of purchase or required by applicable law.
If an item arrives damaged, is defective, is incorrect, or materially differs from its description, please contact us before arranging return shipping. We will review the circumstances and explain the applicable shipping arrangements and available remedies in accordance with applicable law.
A prepaid return shipping label will be provided where we confirm that one will be provided or where it is required by applicable law. This does not limit any legally required reimbursement or other remedy.
5. Damaged, Defective, Incorrect, or Misdescribed Products
If your order arrives damaged, appears defective, contains an incorrect item, or materially differs from its description, please contact hello@tervonique.com with your order number and details of the issue.
Where reasonably available, please provide photographs or other information that may help us understand the issue.
We will review the circumstances and explain the appropriate next steps. Depending on the nature of the issue and applicable law, available remedies may include a refund, replacement, repair, or another legally required resolution.
Standard return conditions and shipping-cost rules will not be applied in a way that improperly restricts a remedy required by law.
6. Return Instructions and Shipment
Please contact our customer service team before shipping your return and follow the instructions provided. Confirm the appropriate return address with our team before sending the item.
Return Address:
Tervonique
87 CHILSON AVE
MANSFIELD, MA 02048
United States
Please package the item appropriately to help prevent additional damage during transit. We recommend using a shipping service that provides tracking when available.
Keep your shipping receipt and tracking details, until the return has been resolved.
Return shipping instructions and procedures are subject to applicable legal requirements and do not restrict any remedy available to you under applicable law.
7. Return Review and Resolution
We will review your return request and, where applicable, the returned item. We will communicate the outcome and any applicable next steps.
If additional information is reasonably needed to assess a return, we may contact you. If a refund adjustment is permitted by law and applies to your return, we will explain the reason and basis for the adjustment.
Our review and inspection procedures will not delay or withhold a refund or other remedy beyond the time permitted by applicable law.
If a request does not qualify under the standard return policy, we will explain the reason, subject to any rights or remedies available under applicable law.
8. Refund Eligibility and Processing
After we receive and inspect an approved return, we will notify you whether your refund has been approved.
Approved refunds will be credited back to the original payment method within 1–3 days, unless otherwise required by applicable law or as otherwise agreed upon with you.
After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. The time required for the funds to appear depends on the provider.
9. Partial Returns, Discounts, and Promotional Orders
If you return only part of an order, the refund will be calculated based on the items returned, the amounts actually paid, and any applicable promotional terms disclosed at the time of purchase, subject to applicable law.
If a discount or bundle offer was conditional on purchasing multiple items or meeting a minimum order value, the disclosed promotional terms may affect the refund calculation to the extent permitted by applicable law.
We will not impose an undisclosed fee or make an unsupported deduction. Any adjustment must be consistent with the applicable promotional terms, the actual transaction, and applicable law.
10. Order Cancellations and Shipping Delays
Customer-Requested Cancellations
If you wish to cancel an order before it ships, contact hello@tervonique.com as soon as possible. We will review the order status and confirm the available options, subject to applicable law.
If an order has already shipped, the standard return procedure may apply, subject to applicable law and any other rights available to the customer.
Shipping Delays
We aim to ship orders within the timeframe stated at the time of purchase and in our applicable shipping information.
If we cannot ship an order within the applicable timeframe, we will provide the required delay notice and explain the customer's options to consent to a delayed shipment or cancel the order and receive a refund for unshipped merchandise.
We will provide revised shipment information, cancellation options, and any additional notices required by applicable law. If we cannot provide a definite revised shipment date, we will provide the information required by the applicable rule, including the reason for the delay where required.
Applicable rules distinguish between initial and subsequent delay notices. Whether a customer's silence may be treated as consent depends on the circumstances and the applicable legal requirements. We will obtain affirmative consent where required and will cancel orders and issue refunds when required by law.
If a customer exercises an applicable cancellation option before shipment, we will cancel the order and provide the required refund. Where a customer has agreed to an indefinite delay under the applicable rule, the customer may cancel the order before shipment as provided by law.
When the FTC Rule requires a refund for unshipped merchandise, we will provide it within the applicable statutory timeframe. The deadline depends on the circumstances and the applicable provisions of the Rule.
11. Payment Disputes and Customer Rights
If you have a concern about an order, return, or refund, you may contact us at hello@tervonique.com so we can review the matter.
Contacting us first is not a condition for exercising any rights available through your payment provider, card issuer, or applicable law.
Nothing in this policy is intended to waive, restrict, or exclude any consumer right or remedy that cannot lawfully be waived, restricted, or excluded.
12. Contact Information
For questions about this policy or assistance with a return or refund, please contact us using the information below.
Store Name:
Tervonique
Website:
www.tervonique.com
Email:
hello@tervonique.com
Phone:
+1 508-521-3367
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
Business Address:
87 CHILSON AVE
MANSFIELD, MA 02048
United States
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